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Although our site is designed for the foodservice industry, we welcome your business. However, please be aware of these important differences in the products we sell.
(This information applies to all products used in non-commercial settings, or products shipped to a non-commercial location.)
Purchasing Non-Equipment Items from BigTray
Many items sell in large quantities and we cannot break cases.
Purchasing Equipment from BigTray
Commercial refrigeration is not for residential use.
Residential refrigeration is sold through a different distribution process than the commercial units found on our site. We do not recommend purchasing our refrigeration equipment for residential use, for these reasons:
Commercial cooking equipment is not for residential use.
Residential cooking equipment is sold through a different distribution process than the commercial units found on our site. The units we sell do not carry the American Gas Association (AGA) approval to be legal for use in a home.
We cannot ship cooking equipment to non-commercial addresses or for non-commercial use, for these reasons:
Equipment items cannot be returned.
Special order items cannot be returned.
Returns on regularly stocked, non-equipment items are accepted within 30 days from receipt of your order. A 30% restocking fee will apply to the return of any regularly stocked non-equipment item.
Simply contact our Customer Service department to receive return authorization and instructions for processing your return. The return shipping label is included on your packing slip.
Your account will be credited upon receipt and inspection of returned product. If your return request is not made in advance, BigTray may not be able to process credit for your returned product.
All items returned should be in original packaging and in resalable condition. You will be responsible for all freight charges associated with the return of the merchandise. Please note that we can process returns and refunds only for items purchased from BigTray.
Before you sign the delivery receipt (or bill of lading), and before the driver departs:
The freight carrier is responsible for loss or damage.
All shortages or damaged deliveries must be telephoned to BigTray within 2 days of receipt of shipment. BigTray cannot be held responsible for damaged merchandise that is signed for as free and clear of damage.
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