Restaurant equipment and restaurant supplies from BigTray
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Restaurant equipment Restaurant supplies and catering supplies
Restaurant china, flatware, tablecloth, menu covers Food boxes, ingredient bins and restaurant shelving
 Apr. 15, 2014
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  Home > Help > Privacy & Security

privacy and security
At BigTray, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. All information is collected over our secure servers and encrypted for your safety. BigTray does NOT sell or provide specific customer information to any other company or organization. BigTray may provide aggregated customer information to other organizations, though this does not include any specific details regarding your account or your orders.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, shipping address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.

When you provide contact information via email, our website or over the phone, we may periodically provide you with information about promotions that may be of interest to you.

We monitor customer traffic patterns and site usage to help us develop the design and layout of the store.

E-mail Notifications
We will e-mail you notifications about changes in the status of your order. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new BigTray services, and special offers we think you'll find valuable. If you would rather not receive this information, visit the My Account section of the Help page to change your preferences. Make sure to change your preferences for each account or e-mail address you have left with us.

Using your credit card at BigTray is completely safe.
When you use your credit card to shop at BigTray, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with Netscape Navigator (versions 2.0 and above), Microsoft Internet Explorer (version 3.0 and above), and AOL (AOL 3.0 and above). This technology safeguards your personal information and guarantees privacy.

If you have questions regarding our credit card security policies, please call us at 1-800-BIG-TRAY (1-800-244-8729) from 6am-5pm Pacific Time, Monday through Friday. From outside the United States, please call 415-863-3614. You may also e-mail us at help@bigtray.com.



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